How to Make a Roofing Warranty Claim in California: A Step-by-Step Guide

Dmytro Morokhovets
Jul 9
3 min read

When roof problems arise, one of the first questions homeowners in Santa Monica, CA often ask is, “Will my warranty cover this?” Roofing warranties are designed to offer peace of mind and protect your investment—but filing a successful claim isn’t always straightforward. Knowing how to navigate the warranty process can save you stress, money, and time, especially if you act quickly after discovering damage.

This guide walks you through everything you need to know about filing a roofing warranty claim in California.

Understanding Roofing Warranties

Roofing warranties typically come in two forms:

Manufacturer’s Warranty: Covers defects in roofing materials like shingles, underlayment, or coatings. These warranties may last 20–50 years depending on the product.
Workmanship Warranty: Issued by the contractor, this warranty covers issues related to installation quality—such as improper flashing or poor shingle alignment.

In Santa Monica’s coastal climate, where UV exposure and salt air accelerate roofing wear, both types of warranties are important for ensuring long-term performance.

Step 1: Review Your Warranty Documents

The first step is to locate and thoroughly review your warranty paperwork. Pay attention to:

The warranty length and expiration date
What is covered (materials, labor, flashing, etc.)
Exclusions (e.g., storm damage, foot traffic, improper maintenance)
Transferability clauses if the home changed ownership

Make sure your warranty is still valid and that your issue falls within the scope of coverage.

Step 2: Inspect and Document the Damage

Before contacting anyone, take detailed photos of the issue from both outside and inside (if applicable). Document water stains, cracked shingles, exposed underlayment, or any other signs of damage.

If you can’t safely inspect the roof yourself, call a professional roofing contractor for a formal inspection. This report will be vital to supporting your warranty claim.

Step 3: Contact the Roofing Contractor or Manufacturer

Once you’ve confirmed your warranty and gathered documentation, reach out to:

Your roofing contractor (for workmanship warranties)
The manufacturer (for product/material warranties)

Explain the issue clearly, reference your warranty, and be ready to share your documentation and photos. Most companies will provide specific instructions for filing your claim, including forms and timelines.

Step 4: File the Claim Promptly

Time is of the essence. Delaying your claim could void your warranty. In California, where roofing issues can worsen quickly due to weather changes, prompt filing helps ensure coverage.

Be prepared to submit:

Proof of purchase or installation contract
Warranty certificate
Photos or video documentation
Contractor inspection report (if available)

Always keep copies of all communication and paperwork for your records.

Step 5: Schedule a Site Visit or Inspection

Most warranty providers will require a site inspection to verify the claim. A representative will visit your property to confirm the issue and determine whether it results from product failure or improper installation.

Ensure your roofing contractor is present for this inspection if the issue might fall under workmanship coverage.

Step 6: Repair or Replacement Approval

If your claim is approved, the warranty provider will cover repair or replacement as defined in your policy. Be aware that you may still be responsible for certain costs—like tear-off labor or upgraded materials—depending on your warranty’s terms.

In some cases, the provider may recommend or require using a certified contractor to carry out the repair.

The Value of a Certified Roofing Contractor

Working with certified contractors—especially those trained to install brands like Malarkey—often improves your chances of having claims approved. These professionals follow strict installation guidelines, which ensures that products perform as expected and warranties remain intact.

Economy Roofing is a trusted name in Santa Monica for roofing installations, inspections, and repairs. Their experience with warranty-backed systems helps streamline the claim process, giving homeowners peace of mind and quality service.

Tips to Protect Your Warranty

Schedule annual roof inspections to catch small issues early
Avoid walking on your roof or hiring unqualified handymen
Keep gutters and downspouts clean to prevent water damage
Maintain a copy of your warranty and contractor invoices

Taking preventive steps ensures your warranty remains valid—and that your roof performs well for years to come.

Final Thoughts

Filing a roofing warranty claim in California doesn’t have to be intimidating. With the right documentation, professional guidance, and timely action, you can maximize your coverage and resolve roof issues quickly and affordably. In storm-prone or sun-intense regions like Santa Monica, acting fast and working with trusted experts makes all the difference.

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